Frequently Asked Questions
Consult Booking FAQs
Yes, you can view dentist profiles and select your preferred doctor before booking.
Yes, appointments can be rescheduled or canceled within the allowed time window (usually 1- 3 hours prior).
Yes, you will receive an instant confirmation via app notification/SMS/email.
Users are notified instantly and can reschedule or choose another dentist.
Yes, patient reviews and ratings are accessible in your dashboard for performance insights
Lab Booking FAQs
Yes, most lab services require a valid prescription from a dentist.
Yes, you can track real-time status updates in the app.
Turnaround time depends on the service, typically ranging from a few days to weeks.
The dentist is notified and can assign the request to another lab.
Scan Booking FAQs
You can book scans such as X-rays, CBCT, intraoral scans, etc.
Yes, your scans and diagnostic images can be viewed and downloaded securely.
Users are notified instantly and can reschedule or choose another scan center.
Logistics Booking FAQs
It refers to pickup and delivery of dental items like impressions, aligners, or lab products.
Yes, real-time tracking is available within the app.
Flow & Process FAQs
You can book via website, mobile app, or What’s App, depending on the available channels.
Not exactly—while you can explore some basic information, you’ll need to register to access key features like booking appointments and viewing reports.
Yes, the app integrates consults, scans, labs, and logistics in one workflow.
Yes, automated reminders are sent for all bookings. you’ll receive notifications via app alerts, SMS, or email.
Yes, clinics can manage multiple patients and bookings from a single dashboard.
Yes, you can log in on multiple devices, and your data will sync automatically.
Yes, the app is designed to work on both platforms.
Yes, a stable internet connection is required for booking, viewing reports, and receiving notifications.
Yes, dentists can update their profile, qualifications, services offered, working hours, and contact information at any time.
Analytics FAQs
You can view reports on appointments, revenue, patient flow, lab / scan usage, and more.
Yes, you can access earnings, transactions, and payout reports.
Yes, reports can be downloaded exported for external use.
Yes, all your past scans, prescriptions, and lab reports are securely stored and accessible anytime.
Yes, the app uses secure encryption and follows healthcare data privacy standards.
Payment FAQs
Payments can be made via UPI, cards, net banking, or wallets.
Yes, you can pay securely via cards, UPI, net banking, or other supported methods.
Yes, all transactions are encrypted and secure.
Payments are processed after work completion, according to the platform’s payment schedule.
Yes, the app uses secure encryption and follows healthcare data privacy standards.
General Support FAQs
You can contact support via chat, email, or helpline.
Support availability depends on your service plan/region.
